Web2Chat

Web2Chat is an innovative AI-powered live chat solution designed to transform customer support for startups and small businesses. By integrating a customizable chatbot, a streamlined ticketing system, and a comprehensive knowledge base, Web2Chat empowers teams to deliver exceptional customer experiences. With features that enhance user engagement and simplify management, Web2Chat is the perfect tool for startups looking to boost their customer service capabilities without breaking the bank.

Key Features of Web2Chat

1. Shared Inbox

Centralize all your customer communications in one place for efficient management. Manage live chats, emails, and support tickets effortlessly, ensuring no customer query goes unanswered.

2. Messenger

Engage customers with a customizable chat widget that provides real-time support. The AI-powered chatbot can handle common inquiries, allowing human agents to focus on more complex issues.

3. Knowledge Base

Provide self-service options with a comprehensive knowledge base. Create and organize articles and FAQs, making it easy for customers to find answers on their own.

4. Aura - AI Assistant

Enhance customer support with Aura, the AI assistant powered by ChatGPT. Train the AI with your content for tailored responses, ensuring customers receive accurate information quickly.

5. Integrated CRM

Manage customer relationships effectively with integrated CRM features. Collect and organize customer data, track interactions, and segment customers for targeted communication.

6. Multilingual Support

Offer support in over 45 languages, making it easy to serve a global audience and enhance customer satisfaction.

7. Customizable Widgets

Design chat widgets that fit your brand and needs, ensuring a consistent user experience across all platforms.

8. Secure Encryption

Ensure data security with robust encryption, protecting your customer information and maintaining trust.

9. Unlimited Agents

Add as many support agents as needed without additional costs, allowing your team to grow as your business does.

10. Track Engagement

Analyze customer engagement metrics to improve service quality and understand customer needs better.

Frequently Asked Questions about Web2Chat

How does the Messenger feature work?

The Messenger feature provides an efficient and interactive chat interface, allowing you to support your customers in real-time.

Can I customize my Help Center?

Yes, you can tailor your help center with advanced customization options to fit your brand and needs.

What is AI and Human Support?

Web2Chat combines AI-powered responses via ChatGPT with human support, ensuring that your customers always get the help they need.

How do I create a Knowledge Base?

You can create and manage self-help articles in the Knowledge Base, providing valuable information to your customers.

What is the News Center?

The News Center allows you to publish updates, news articles, and changelogs to keep your customers informed.