Mava - Customer Support for Communities

Mava is an innovative customer support platform designed specifically for community-driven companies. By integrating seamlessly with popular communication channels like Discord, Telegram, and Slack, Mava empowers teams to manage support requests efficiently from a single dashboard. With features such as AI-driven support, shared inboxes, and real-time web chat, Mava enhances user engagement and satisfaction, making it an essential tool for any community-focused organization.

Key Features of Mava

1. Community Channel Integration
   Mava integrates with popular platforms like Discord, Telegram, and Slack, allowing teams to manage support tickets from multiple channels in one shared inbox. This ensures that no query goes unanswered, regardless of where it originates.

2. AI Support
   Mava's AI capabilities allow for quick training using existing knowledge bases. This feature enables the AI to handle repetitive questions in public channels, freeing up human agents to tackle more complex issues.

3. Web Chat
   Easily add a customizable web chat widget to your website. This feature allows real-time engagement with users, boosting satisfaction and conversion rates.

4. Shared Inbox
   Mava's shared inbox feature streamlines ticket management, ensuring that teams can handle thousands of requests without losing track of any. It includes status tracking, custom views, and automation options to enhance workflow.

5. Analytics
   Gain insights into support performance with Mava's analytics tools. Track response times, ticket volumes, and user satisfaction to continuously improve your support strategy.

6. Unlimited Agents
   Mava allows you to add as many agents as you need without any additional costs. This means your entire team can access the platform for one flat rate, making it budget-friendly for growing organizations.

7. Free Plan Available
   Mava offers a free plan that allows smaller communities to manage up to 100 support requests per month, providing a risk-free way to explore the platform's capabilities.

Mava FAQs

Is there a free trial available?

Yes, Mava offers a free plan ideal for smaller communities, allowing you to manage up to 100 support requests per month. This is a great way to test our platform, although some advanced features are exclusive to paid plans.

How many agents can I add?

There is no limit to the number of users you can add on any plan. Our pricing is based on the volume of support requests, not the number of team members, allowing your entire team to access Mava for one flat rate.

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team to optimize support operations. We don’t provide outsourcing services directly, but we can connect you with trusted partners who specialize in outsourced support.

How can I connect with your team?

You can open a support ticket in our web chat, or request a demo here.