Hiver

Hiver is an intuitive email management and customer service software designed to streamline communication and enhance collaboration within teams. By integrating seamlessly with Gmail, Hiver allows businesses to manage customer queries directly from their inbox, eliminating the need for complex ticketing systems. With powerful features such as multi-channel support, automation, and analytics, Hiver empowers teams to deliver exceptional customer service while improving productivity. Trusted by over 10,000 teams globally, Hiver is the go-to solution for organizations looking to simplify their email management and enhance customer engagement.

Hiver Features

Hiver offers a robust set of features that cater to the diverse needs of teams looking to enhance their email management and customer service capabilities:

1. Multi-channel Help Desk

Hiver allows you to manage multiple support channels, including email, chat, and voice, all from your inbox. This ensures that customer queries are addressed promptly, regardless of the channel they come from.

2. Collaboration Tools

With Hiver’s collaborative inbox, team members can assign, track, and collaborate on emails without leaving their inbox. This feature helps streamline communication and ensures that no customer query goes unanswered.

3. Automation

Hiver’s automation capabilities reduce repetitive tasks, allowing teams to focus on what matters most. Automated responses, reminders, and task assignments help improve efficiency and response times.

4. AI Capabilities

Leverage AI to summarize conversations and suggest templates for responses. This feature enhances productivity by providing quick solutions to common customer queries.

5. Analytics and Reporting

Gain insights into team performance and customer satisfaction with Hiver’s analytics tools. Customizable reports help track key metrics, enabling teams to optimize their support strategies.

6. Integrations

Hiver integrates with popular tools like Slack, Salesforce, and Asana, allowing teams to manage tasks and projects seamlessly within their existing workflows.

7. Security and Compliance

Hiver prioritizes data security and compliance, ensuring that customer information is protected and adheres to industry standards.

With these features, Hiver not only simplifies email management but also enhances the overall customer experience, making it an essential tool for any organization.

Hiver FAQs

What is Hiver?

Hiver is an email management and customer service software that allows teams to manage customer queries directly from their Gmail inbox, streamlining communication and collaboration.

How does Hiver improve team collaboration?

Hiver’s collaborative inbox enables team members to assign, track, and discuss emails internally, ensuring that all customer queries are handled efficiently without cluttering individual inboxes.

Can I integrate Hiver with other tools?

Yes, Hiver integrates with various tools such as Slack, Salesforce, and Asana, allowing teams to manage their workflows seamlessly.

Is Hiver secure?

Hiver prioritizes data security and compliance, ensuring that customer information is protected and adheres to industry standards.

How can I start using Hiver?

You can start with a 7-day free trial on the Hiver website, with no credit card required. Simply sign up to experience its features firsthand.